FREQUENTLY ASKED QUESTIONS (FAQS)
What should I expect?
You’ll always be greeted by our friendly & inclusive communities at our light-filled studios. Located in the heart of Thornbury, Coburg and Reservoir, catering for the local communities of Preston, Northcote, Fairfield, Reservoir, Pascoe Vale, Brunswick, Coburg North and surrounds, our inclusive Pilates studio upholds a zero tolerance to discrimination and focuses on inclusion, great environmental practices & giving back to the community.
Our uber friendly and highly educated team of professional Pilates instructors are ready to support your wellness journey, no matter what your experience or fitness background. Located on the first floor of a heritage Art Deco building, our special space is flooded with natural light and views of the trees and High St. Designed to be a tranquil space to move mindfully and strengthen your body & mind, Arise Studio Health is your urban sanctuary.
What should I bring?
Our beautiful studios are fully equipped for your workout. Equipment, props, filtered water and tea are provided. There are pigeon hole lockers and private change areas for your use. Please bring your own water bottle and towel as required.
Socks are mandatory for class participation, and grip style socks are highly recommended (available for purchase in studio).
Please note that there are no private shower facilities at the studios
How can I get there?
The Thornbury studio is conveniently located on the first floor (access via stairs only) of 774 High St Thornbury with the entrance on Collins St. We are easily reached via public transport (86 tram or Thornbury Train station) or car. We are part of the vibrant Thornbury/Preston Village.
The Coburg studio is conveniently located on the first floor (access via stairs only) of 40 O’hea St Coburg. We are easily reached via public transport (19 tram, 527 bus or Coburg Train station) or car. We are part of the vibrant Coburg/Coburg North Village.
The class is full, the waitlist & cancellations
We are a boutique fitness studio with a limited number of clients in each class - this provides us with the ability to give feedback to help you get more out of your workout. Therefore we recommend booking in advance to secure your spot in your favourite class. If the class is full, we recommend going on the waitlist as it's very likely a spot will come up.
Please only elect to go on the waitlist if you can definitely attend class as you automatically be added to and charged the class if a spot comes up. Ensure that your email notifications are switched on as you will be notified via email if a spot becomes available. It is the client’s responsibility to manage their bookings including waitlist bookings. We recommend that you remove yourself from the waitlist if you can no longer attend the class.
All group classes have a 8hr late cancellation policy (Private sessions have a 24hr late cancellation policy). Any booking changes within this time period or no shows to class will result in your class credit being forfeited/charged. Bookings must be changed by the client via the Mindbody system - booking change requests via email or other methods are not accepted.
Please ensure that you arrive on time and ready for your class start. Late arrival may mean your spot may be allocated to a client on the waitlist, or for safety reasons missing the warm-up may exclude your safe attendance to class.
I'm new to this
No experience is required to attend any of our classes, except Reformer Plus which requires attendance to another Arise class prior.
Our classes are taught in a manner which makes them accessible to all levels of experience or fitness, with options given if you want to work at a more advanced or challenging level.
If jumping straight into a group class environment isn’t for you, we offer Introduction to Reformer Pilates sessions in both private & group settings. Please call or email us to arrange.
Please arrive 10 mins before class to meet your instructor, who will talk you through the equipment and any other class details. Your teacher will be happy to answer any questions you may have.
Special conditions and pregnancy
While our classes can help build your strength, fitness and improve your mental and physical well being, our classes are all group fitness classes and do not provide individual rehabilitation or clinical Pilates.
We offer private 1:1 sessions with our experienced teachers for clients requiring more specialised attention and programs.
If you have pre-existing medical conditions including pregnancy, you must seek advice from a medical professional and contact the studio, prior to attending any group classes.
If you are more than 12 weeks pregnant, prior to attending any group classes you must attend a mandatory private Prenatal session. Please contact the studio to book your prenatal session.
Pregnancy/Prenatal and Mums & Bubs/Postnatal Pilates
We support your Pilates & wellness journey through all stages including pregnancy and postnatal (following clearance from your treating doctor/allied health professional).
If you are more than 12 weeks pregnant, prior to attending any group classes you must attend a mandatory private Prenatal session. Please contact the studio to book your prenatal session. Prenatal clients can then attend almost any class on the schedule (only excluding Reformer Plus and Stretch & Core).
For our postnatal/mums and bubs classes, you can bring along bubs to class. We supply complimentary baby bouncers* & mats to make both your experiences as enjoyable as possible. Please note we are located on the first floor via stair access only. Prams can be stored at the base of the stairs (please inform your instructor on arrival so they can lock the door for security). *Limited quantities on a first come basis.
Terms and Conditions
All purchases are final, non-refundable and non-transferable unless allowable under Australia Consumer Law. There are no extensions to passes or memberships (unless for medical reasons at the full discretion of the studio). All membership changes including holiday suspensions and cancellations must be received in writing to hello@arisestudiohealth.com with the notice period defined in your memberships terms & conditions.
Introductory passes are only available to new clients to the studio and strictly only one introductory pass per person.
Please contact the studio prior to booking classes to discuss any pre-existing conditions that may affect your participation and safety in class. Class attendance is at the discretion of the studio & staff.